Privacy Policy

Privacy Policy of Solarae Plastic Products Co.

Last Updated:November 25th, 2023

1. Introduction

Solarae Plastic Products Co. (“we”, “us”, or “our”) operates https://solarae.net (Link). This Privacy Policy explains how we collect, use, and protect your personal information globally.

2. Data Controller Information

Full Legal Name: Solarae Plastic Products Co.
Registered Address: Building 4, Guangyi Industrial Park, Ronggui Subdistrict, Shunde District, Foshan City, Guangdong Province, China
Contact Email: info@solarae.net
Contact Page: Contact Form (Link)

3. Information We Collect

3.1 Automatically Collected Data:

IP addresses
Browser type
Device information
Usage patterns via cookies

3.2 User-Submitted Information:

Contact form entries (name, email, message)
Chat conversation content
Uploaded files/images
Order/payment details
Promotion entries

4. How We Use Your Information

We process data to:

Process orders and fulfill contracts
Respond to inquiries (average response time 2 business days)
Improve website functionality
Conduct promotional activities
Prevent fraudulent activities
Comply with legal obligations

5. Data Sharing and Disclosure

We may share information with:

Payment processors (e.g., PayPal, Stripe)
Logistics partners for order fulfillment
Legal authorities when required
Third-party service providers under strict confidentiality agreements

6. Data Retention

We retain information:

Order records: 7 years for tax purposes
User communications: 3 years from last contact
Marketing data: Until consent withdrawal
Automated logs: 12 months

7. Your Rights

Under applicable laws (including GDPR and CCPA), you may:

Request access to your data
Request corrections
Withdraw consent
Request deletion
Object to processing

To exercise these rights, contact us via the methods in Section 2.

8. Cookies and Tracking Technologies

We use:

Essential cookies (session management)
Analytics cookies (Google Analytics)
Marketing cookies (for promotions)

Manage preferences via browser settings or our Cookie Consent Manager (Link).

9. Data Security

We implement:

SSL encryption
Regular security audits
Access controls
Data minimization principles

However, no electronic transmission is 100% secure.

10. International Data Transfers

As a global operator, data may be:

Processed in China
Stored on EU/US servers
Transferred to countries with different data protection laws

We use Standard Contractual Clauses for EU-China transfers.

11. Children’s Privacy

We do not knowingly collect data from children under 16. If discovered, we will delete it promptly.

12. Policy Updates

We may update this policy annually or as needed. Continued use constitutes acceptance.

13. Intellectual Property Notice

All website content including:

Logos
Product images
Text content
Design elements

are protected intellectual property of Solarae Plastic Products Co. Unauthorized use prohibited.

14. Promotional Activities

For contests/promotions:

Additional consent may be required
Separate terms apply
Winner selection criteria will be disclosed

15. Dispute Resolution

Privacy-related disputes will be resolved through:

Negotiation (first step)
Mediation in Foshan, China
Litigation in Chinese courts if unresolved

16. Contact Information

For privacy concerns:
Data Protection Officer: Leerui Tan
Email: info@solarae.net
Postal: Building 4, Guangyi Industrial Park, Ronggui Subdistrict, Shunde District, Foshan City, Guangdong Province, China