FAQs
Q1: What types of plastic do you use for caps?
We use 100% recyclable materials sourced from certified suppliers, including rPET, rHDPE, and rPP. All caps are reusable and comply with basic food-grade (FDA) and cosmetic safety standards.
Q2: Are your caps suitable for [food/cosmetics/fuel]?
Yes. Our caps are industry-specific:
- Food: Airtight rPP caps for sauces/juices.
- Cosmetics: Smooth-threaded rHDPE lids.
- Fuel Additives: UV-resistant rHDPE caps.
Q3: Can I customize cap colors or sizes?
Yes. We offer:
Color Matching: Pantone codes or samples accepted.
Size Adjustments: Modify existing molds within 10-14 days.
Logo Printing: Screen printing or embossing.
Q4: What is your minimum order quantity (MOQ)?
Standard MOQ is 2,000 units per design. Smaller trial orders may be arranged—contact us to discuss.
Q5: How do you ensure product quality?
Pre-Production: 3D-printed prototypes for approval.
In-Line Checks: Dimensional accuracy & leak tests.
Final Inspection: Random batch sampling.
Q6: Do you provide material certifications?
We supply Material Safety Data Sheets (MSDS) and can arrange third-party testing upon request.
Q7: What shipping methods do you offer?
Sea Freight: Cost-effective for bulk orders (15-30 days).
Air Express: DHL/FedEx for urgent orders (3-7 days).
Port of departure: Guangzhou, China.
Q8: Can I track my order?
Yes. Real-time tracking is available via our Order Tracking portal once shipped.
Q9: What payment terms do you accept?
- T/T: 50% deposit, 50% before shipment.
- LC: Negotiable for long-term partners.
Q10: What if I receive defective products?
Report issues within 14 days with photos. We’ll replace defective caps or refund per our Quality Policy.
